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FAQ
Order and Payment
How can I place an order?
You can place an order directly on our website by selecting your phone model, choosing a design, or customizing your cover. After finalizing your design, proceed to checkout and complete the payment.
What payment methods are accepted?
We accept various payment methods, including credit/debit cards, UPI, net banking, and digital wallets. Please note that we do not offer Cash on Delivery (COD) as all products are customized.
Can I change or cancel my order after it has been placed?
Since our products are customized, we begin processing your order immediately. Therefore, we do not accept changes or cancellations once an order is placed.
Shipping and Delivery
How long does it take to receive my order?
Our processing time for customized mobile covers is typically 2-3 business days. Once your order is shipped, delivery usually takes 5-7 business days, depending on your location.
Do you offer international shipping?
Currently, we ship only within India. We are working on expanding our shipping options to other countries.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order directly on our website.
Returns and Refunds
Can I return or exchange my mobile cover?
Since all our products are customized, we do not accept returns or exchanges unless the product is defective or damaged upon arrival. Please contact our customer service within 48 hours of receiving your order to report any issues.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact our customer service team with your order number and a photo of the issue. We will arrange for a replacement or refund as quickly as possible.
How long does it take to process a refund?
Refunds are processed within 7-10 business days after the issue has been confirmed by our customer service team. The refund will be credited back to your original payment method.
Our Journey
How did your business start?
We began our journey as a small Instagram store, focusing on customized couple phone cases. With a passion for creativity and customer satisfaction, we quickly gained traction and have now grown into a successful online store serving thousands of happy customers.
What milestones have you achieved so far?
We’re proud to have sold over 4,000 customized mobile covers in the past year alone. Our commitment to quality and customer service has helped us build a loyal customer base and expand our product range.
What makes your business stand out?
Our dedication to personalization, combined with the use of high-quality materials and advanced printing technology, ensures that every mobile cover we produce is a perfect blend of style and durability. We’re also known for our fast turnaround times and exceptional customer service.